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Discover our new Wallets Collection

Return Policy

Jun616xteen (“We”, “us”, “our”) accepts returns of Jun616xteen products (“Products”) eligible to return within 7 calendar days of receipt of the Products if you made a wrong decision and you want a refund the package must be sent back to us.


Return Conditions:

Products shall be returned in their original condition, unaltered, unused and undamaged, in their original package, if any, and with original tags and labels attached along with all related accessories, documents (e.g. instructions booklet) and protective covers included.


The right of withdrawal does not apply to orders for:

(1) Personalized Products, such as monogrammed Products 

(2) Products made to measure or to your specifications

(3) Products which cannot be sent back given their nature (e.g. unsealed fragrance or cosmetics products), or for hygiene reasons (such as underwear, earrings and pierced jewelry)

(4) Any other Product that you were informed at the time of submitting your order could not be returned (“Non-returnable Products”)


Return Process:

To return a Product, you must inform us of your intention to return. Please contact our Client Service for assistance at jun616xteen.service@gmail.com and fill in the return form as well.

You will receive an email confirming your return request. Please follow the instructions below to return the product(s) to our warehouse:

  • Place them in their original package, if any, and then inside the shipping box in which you received your order.
  • Attach the return prepaid shipping label included in the shipping box to the outside of the box, on top of the original label, and seal the box securely; If you have lost the label, please contact our Client Service for assistance. If you do not use our return label, we are not responsible for any theft or loss during transport.

Please note that Products must be returned within 7 calendar days from your request for return.

Returns of incomplete, altered, worn, damaged, soiled Products will not be accepted and will be returned to you.


Refunds

Upon receipt of a Product for which a return was requested, we will inspect the Product to ensure that the return conditions. Subject to the Product meeting the conditions, refund will be made.

Refunds will be made to the original purchaser, in the original method of payment and in the same currency.

Refunds will occur no later than 14 days after receipt. A confirmation email will be sent to you. (Posting date may vary according to the issuing bank)